Makkah Packages values your trust and respects your privacy. We are committed to protecting your personal information and ensuring that it is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with us through our website, call centre, or other digital platforms. By using our services, you consent to the practices described in this policy.
What Information Do We Collect?
We may collect the following information related to passengers and bookings:
- Passenger Name
- Email Address
- Phone Number
- Departure Airport
- Travel To
- Travel Date
- No. of Adults
- No. of Children
- Hotel Type
- Any special requirements or requests (e.g., dietary needs, mobility assistance, medical conditions)
Some of this data may be classified as sensitive personal information (such as medical or religious details). We will only collect and process such data with your explicit consent.
If you are providing information on behalf of others (such as family members or travel companions), you are responsible for ensuring they understand and agree to this Privacy Policy.
How We Use Your Information
We use your personal data for purposes including:
- Processing bookings and travel arrangements
- Managing payments and financial transactions
- Communicating with you regarding your reservations, inquiries, or support requests
- Sending you promotional offers and newsletters (with your consent)
- Improving our website, services, and customer experience
- Complying with legal or regulatory requirements
We may also use anonymized information for internal research, analytics, and service improvements.
Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device to help us remember your preferences and improve functionality.
Types of Cookies We Use:
- Session Cookies – Essential for site operation, such as remembering your login information or shopping basket contents.
- Persistent Cookies (Analytics & Performance) – Help us understand how visitors use the site, allowing us to improve usability (e.g., Google Analytics).
- Third-Party Cookies (Social Media & Advertising) – Allow you to share pages via social media platforms and help us deliver relevant advertisements.
By using our site, you agree to our use of cookies. You may adjust your browser settings to refuse cookies, but this may affect certain site features.
Payment Processing
When you make payments through our website, your billing and payment details are securely collected and processed by our trusted payment providers. We do not store your full card details on our servers.
Disclosure of Information
We only share your personal information with:
- Airlines, hotels, transport providers, and other travel partners required to fulfil your bookings
- Trusted third-party service providers (e.g., payment processors, IT support)
- Legal authorities when required by law (e.g., border control, security agencies)
We do not sell or rent your personal information to unrelated third parties.
Traveler Profiles
To make future bookings easier, we may store traveler profiles containing details such as names, contact information, travel preferences, and frequent flyer numbers. This information is only used to manage your bookings and enhance your experience.
Your Rights & Choices
You have the right to:
- Access, correct, or request deletion of your personal data
- Withdraw consent for marketing communications at any time
- Restrict or object to how your data is processed
If you wish to opt out of newsletters or promotional messages, please email us at: info@farelord.com